Return and exchange policy

M/2 BOUTIQUE AND M/2 GENERATION RETURN AND EXCHANGE POLICY

PLEASE LEAVE THE LABELS ON THE CLOTHES

Each item has its own label. Please leave it in place if you wish to return or exchange an item. If you return an item without its label, the return will not be processed.

IN-STORE PURCHASE

We guarantee a refund or exchange on any item that has not been worn or washed and is returned in perfect resalable condition in its original packaging along with the original receipt within 14 days of your purchase.

Any refunds will be made in the original form of payment used.

For hygiene reasons, underwear, GROOM products, shoe care products, perfumes, watches, jewelry, caps and head accessories, ties, handkerchiefs, swimwear and socks cannot be exchanged or refunded. No items may be returned between Black Friday and Cyber Monday, or on December 26 and 27.

Please note that sale and/or promotional items are only exchangeable according to the above mentioned criteria.

ONLINE PURCHASE

Free Shipping and Return with the purchase of 150$ and more for CANADA only*

*For orders of $150 or more before taxes, a free return label is included with the order. For orders under $150, a $12 fee will be charged for delivery. Free return in store or at the customer's expense by mail. 

RETURN IN STORE:

We guarantee a refund or exchange on any item that has not been worn or washed and is returned in perfect resalable condition in its original packaging along with the electronic receipt within 30 days of the online purchase.

Any refunds will be made in the original form of payment used.

For hygiene reasons, underwear, GROOM products, shoe care products, perfumes, watches, jewelry, caps and head accessories, ties, handkerchiefs, swimwear and socks cannot be exchanged or refunded. No items may be returned between Black Friday and Cyber Monday, or on December 26 and 27.

Please note that sale and/or promotional items are refundable and exchangeable according to the criteria mentioned above.

RETURN BY MAIL:

The same conditions of return or exchange apply for a return by mail.

A free return label is included with your package* (only for orders of 150$ and more before taxes) and can be used if you wish to return an item. Please use the original electronic invoice by circling the items you are returning, stating the reason for the return and using the return label provided.

  • DAMAGED

  • WRONG SIZE

  • NOT SATISFIED

  • WRONG COLOR

  • CHANGED MY MIND

  • RETURNED A GIFT 

  • WRONG ITEM

Be careful not to throw away your return label!

Carefully pack your return item in its original packaging, if possible!

We recommend that you use a shipper that can be tracked. We are not responsible for packages sent and not received through an untraceable provider.

Mail your package to the following address:

9120 Boul. Leduc, Loc. 180, Brossard, J4Y 0L3 Québec, Canada (M2 BOUTIQUES)

Once your item is received, allow approximately 10 business days for your refund to be processed. Also, please allow a few days for your financial institution to process it.

In your basket
{{ cart.LastProductAddedTitle }}
{{ cart.LastProductAddedPrice }}
{{cart.NbItems }}item(s) in your basket
Sous-total: {{formatPrice(cart.ItemsTotal)}}
Basket details
Wishlist
{{ wishList.LastProductAddedTitle }}
{{wishList.LastProductAddedPrice}}
{{wishList.NbItems }}item(s) in your list
See list