Return and exchange policy
RETURN AND EXCHANGE POLICY
PLEASE LEAVE THE LABELS ON THE CLOTHES
Each item has its own label. Please leave it in place if you wish to return or exchange an item. If you return an item without its label, the return will not be processed.
IN-STORE PURCHASE
We guarantee a refund or exchange on any item* that has not been worn, not been washed, not be altered and is returned in perfect resalable condition in its original packaging along with the original receipt within 10 days of your purchase.
Any refunds will be made in the original form of payment used.
For hygiene reasons, underwear, GROOM products, shoe care products, perfumes, watches, jewelry, caps and head accessories, ties, handkerchiefs, swimwear and socks cannot be exchanged or refunded. No items may be returned between Black Friday and Cyber Monday, or on December 26 and 27.
Please note that sale and/or promotional items* are exchangeable only in store and according to the criteria mentioned above*. FINAL SALE for Items with more than 49% off.
ONLINE PURCHASE
Free Shipping and Return with the purchase of 150$ and more for CANADA only*
*For orders of $150 or more before taxes, a free return label is included with the order. For orders under $150, a $12 fee will be charged for delivery. Free return in store or at the customer's expense by mail.
*For orders placed via Sezzle, the direct debit will stop and the amount you have already paid will be refunded via Sezzle. There will be a delay of 2 working days for us to process the refund.
*For the in-store pick-up option, it is mandatory to present the invoice of the order and an ID.
RETURN IN STORE:
We guarantee a refund or exchange on any item that has not been worn or washed and is returned in perfect resalable condition in its original packaging along with the electronic receipt within 30 days of the online purchase.
Any refunds will be made in the original form of payment used.
For hygiene reasons, underwear, GROOM products, shoe care products, perfumes, watches, jewelry, caps and head accessories, ties, handkerchiefs, swimwear and socks cannot be exchanged or refunded. No items may be returned between Black Friday and Cyber Monday, or on December 26 and 27.
Please note that sale and/or promotional items are redeemable according to the criteria mentioned above. Items with more than 49% off are only exchangeable in store*.
RETURN BY MAIL:
Please note that sale and/or promotional items are redeemable according to the criteria mentioned above. Items with more than 49% off are only exchangeable in store*.
A free return label is included with your package* (only for orders of 150$ and more before taxes) and can be used if you wish to return an item. Please use the original electronic invoice by circling the items you are returning, stating the reason for the return and using the return label provided.
Be careful not to throw away your return label!
Carefully pack your return item in its original packaging, if possible!
We recommend that you use a shipper that can be tracked. We are not responsible for packages sent and not received through an untraceable provider.
Mail your package to the following address:
1055 RUE DU LUMEN SUITE 120, BROSSARD, J4Y 0L3 QUÉBEC, CANADA (M2 BOUTIQUES)
Once your item is received, allow approximately 10 business days for your refund to be processed. Also, please allow a few days for your financial institution to process it.