Return and exchange policy - Gift card policy
RETURN AND EXCHANGE POLICY
General Conditions
Each item comes with its original tag, which must remain intact for returns or exchanges to be accepted. Items returned without their tag will not be processed.
In-Store Purchases
Returns are accepted within 10 days of purchase for regular-priced items only, provided they are unworn, unwashed, unaltered, in resellable condition, in their original packaging, and accompanied by a valid receipt.Refunds will be issued via the original payment method.Sale items under 50% off are exchangeable only, not refundable, within 10 days.
Sale Items
- Items discounted less than 49% are exchangeable only, not refundable, within 10 days.- Items discounted 49% or more are considered final sale, with no exchange or refund.
Final SaleFor hygiene reasons, no returns or exchanges are accepted on the following items: underwear, GROOM products, shoe care products, perfumes, watches, jewelry, caps, headwear, ties, pocket squares, swimwear, and socks.
A one-time, non-refundable fee applies to orders of seasonal products placed with the supplier.
No Return PeriodsReturns and exchanges are not accepted during the following periods:
Black Friday weekend through Cyber Monday (December 26–27)
Online Purchases
If a package cannot be delivered due to an incorrect address provided by the customer, a $12 fixed fee will be charged to resend the package.
Please wait until you receive confirmation that your order is ready.
A valid photo ID and your order invoice will be required at pickup.
M2 Boutiques partners with Canada Post to ensure your deliveries across Canada.
Sale Items Online
Items at 50% off or more are non-refundable. Exchanges are in-store only. If returned by mail, an M2 e-gift card will be issued for the item value. A $12 + tax fee applies.Items at 60% off or more are considered final sale with no exchange or refund.Online Orders with Sezzle
Payments will be canceled, and any amounts already paid will be refunded via Sezzle within 2 business days. Additional processing time may apply depending on your financial institution.
Excessive ReturnsTo ensure a fair shopping experience, M2 reserves the right to refuse or limit returns in cases of abuse or fraudulent activity. A 20% fee may apply.
Price Adjustment Policy
To provide our customers with the best possible service, M2 offers a price adjustment policy under the following conditions:
If the price of an item is reduced within 7 days of your purchase, we can issue a price adjustment. The item must still be available in the same style, color, and size as the one originally purchased. Only one price adjustment is permitted per item. No additional adjustment will be granted if the item is further reduced. The item must meet the general terms and conditions of sale to qualify. For items purchased in-store, the adjustment can be processed directly in the boutique upon presentation of your proof of purchase. For online purchases, please contact our customer service team at alika@m2boutiques.com, including your order number and a description of the item. The price difference will be refunded using the original method of payment.
Preorders
In case of significant delays, you will be notified and given the option to cancel your order.
Return ConditionsReturns are accepted within 30 days of purchase and must meet the following criteria:
Unworn, unwashed, unaltered
In resellable condition, in original packaging
Accompanied by the electronic invoice
Regular-priced or sale items under 50% off
Return FeesOrders $150+ (before tax): Prepaid return label included, except items 50% off or more, which are final sale.
Orders under $150: No return label included. To receive one, email alika@m2boutiques.com with subject line "RETURN LABEL". A $12 + tax fee will be deducted from your refund.
Returns can also be made for free in-store or at your own cost by mail via your preferred carrier.
Returns by MailPrepaid return label included for orders $150+ before tax. Include the original electronic invoice, circle the items being returned, and indicate the reason for return.
Please do not discard the return label!
Carefully pack your return item in its original packaging, if possible.
We recommend using a shipping service that provides tracking. We are not responsible for packages sent via untraceable carriers that are lost or not received.
Mail your package to:
1055 rue du Lumen, suite 170, Brossard QC, J4Y 0L3, Canada
Once your item is received, please allow approximately 10 business days for your refund to be processed. Additional time may be required for your financial institution to complete the transaction.
Terms and Conditions
Gift Card Terms and Conditions
This gift card can be used only at M2 stores and on www.m2boutiques.com
Present your gift card at checkout or enter the card number in the gift card payment field on the website.
The remaining balance can be used on a future purchase. This gift card is reloadable and cannot be redeemed for cash. The remaining balance is printed on the purchase receipt and can be checked in-store.
The sale of a gift card is not taxable. When used to pay for a purchase, it functions as a payment method, similar to cash. Taxes must be calculated on the price of each item before the gift card value is applied.Gift cards are . When a minimum purchase amount is required for a promotional code, the minimum must be met , excluding gift cardsGift cards purchased online at will be within and .
Gift cards are excluded from promotions. When a minimum purchase amount is required for a promotional code, the minimum must be met before taxes and shipping, excluding gift cards.Gift cards purchased online at www.m2boutiques.com will be delivered free of charge within 4–7 business days in Canada.
M2 Boutiques Inc. is not responsible for lost, stolen, or unauthorized use of the gift card. The card has no value until it is paid for and activated by M2 Boutiques Inc. Treat this card as you would cash.
Gift cards are non-refundable.